Recruitment 2011 at GE Energy Nigeria for Lead Customer Service Engineer

Applications have been invited by GE Energy Nigeria for the recruitment on the post of Lead Customer Service Engineer. GE Energy Nigeria Lead Customer Service Engineer recruitment project announced and published at official website. For Further details of GE Energy Nigeria Recruitment 2011 For Lead Customer Service Engineer you can read below:

Title of Vacancy: Lead Customer Service Engineer

Vacancy Number: 1309178

Location: Nigeria

Requirements of Vacancy:

• Aggressively promote services sales to grow business in the area
• Assist in individual development of assigned personnel through coaching, counseling, training assignments and business exposure
• Assist with proposals, including market intelligence on pricing, work-scope, terms and conditions
• At least 1 year of experience in customer support and the development of successful customer relationships
• At least 3 additional years of experience in a field engineering role
• Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in a support or field engineering position)
• Develop and capture technical problem solving knowledge, communicating with other organizations to enable effective resolution of customer problems and inquiries
• Distribute information on customer issues so that all members of customer support team share common understanding and objectives
• Establish and maintain business relationships with area customers, pole sales resources, and other GE businesses to enhance position in marketplace
• Identify product failures and assist in identifying possible root causes
• Manage communication among internal organizations and customer personnel to ensure effective product support and customer satisfaction
• Participate in business planning including budgeting / staffing / forecasting / cost control
• Perform field engineering service work to properly serve the local customers
• Provide and direct the performance of quality field engineering services to all (internal and external) employees in assigned areas
• Provide local business ownership in assigned areas
• Provide front-line technical response to inquiries received by the customer response center, identifying potential problems and coordinating troubleshooting activities with numerous internal organizations
• Provide the leadership to balance customer service satisfaction

How to Apply?

Interested candidates click here for apply online